Last Updated: May 17, 2026
At Godiva Recovery, we respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, use our breakdown recovery services, and tells you about your privacy rights under UK law.
1. Important Information and Who We Are
Godiva Recovery is the data controller and responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us:
- Business Name: Godiva Recovery
- Email Support: help@godivarecovery.co.uk
- Headquarters: 45 Westwood Road, Coventry, CV5 6GF, West Midlands, UK
2. The Data We Collect About You
To provide rapid roadside assistance and vehicle recovery, we may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: First name, last name.
- Contact Data: Phone number, email address.
- Location Data: Your exact breakdown coordinates or pickup/drop-off addresses.
- Vehicle Data: Vehicle registration number (VRN), make, model, and condition.
- Technical Data: IP address, browser type, and operating system used to access our site.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
- To dispatch a recovery vehicle to your exact location (Performance of a Contract).
- To process payments for recovery services rendered.
- To manage our relationship with you (e.g., sending service updates or receipt details).
- To improve our website, local SEO performance, and customer service.
4. Data Sharing and Disclosures
We do not sell your personal data. We may share your information with trusted third parties strictly necessary to complete your recovery job:
- Subcontracted recovery drivers or partner networks if we need mutual aid to reach you faster.
- Secure payment processing gateways.
- Law enforcement, insurance companies, or regulatory authorities if legally required due to an accident or roadside incident.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. Access to your personal data is strictly limited to employees and agents who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (usually up to 6 years for tax and booking records in the UK).
7. Your Legal Rights
Under UK data protection laws (UK GDPR), you have rights including:
- Access: Request a copy of your personal data.
- Correction: Request correction of incomplete or inaccurate data.
- Erasure: Request deletion of your data where there is no good reason for us to continue processing it.
- Object/Restrict: Object to or restrict the processing of your personal data.
To exercise any of these rights, please contact us at help@godivarecovery.co.uk.